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ITIL V4 Foundations Certification  

ITIL Foundations V4 Certification  

This course covers the ITIL® 4 Foundation exam.
It covers the concepts, and terminology used in ITIL V4, including how operations move between
each activity and process to create value in the service value system, and their overall
contribution to the service management best practices.
The below topics are discussed.

1. Service Management
2. Four Dimensions of Service Management
3. Service Value System
4. Guiding Principles
5. Service Value Chain
6. Continual Improvement
7. General Management Practices
8. Service Management Practices
9. Technical Management Practices

CNTLC Inc provides you the instructor-led training required for you to obtain this certification.
Course Times: Saturdays or Sundays from 9:30am to 5pm.

See Course Schedules for times and dates offered.

Main Page | General Info | Course Schedules

Send e-mail to

CNTLC Computer Networks Telecom Learning Center
23 Westmore Drive Suite 218, Etobicoke, Ontario, M9V 3Y7
Phone: (416) 744-7739

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