This course covers the ITIL® 4 Foundation exam.
It covers the concepts, and terminology used in ITIL V4, including
how operations move between
each activity and process to create value in the service value
system, and their overall
contribution to the service management best practices.
The below topics are discussed.
1. Service Management
2. Four Dimensions of Service Management
3. Service Value System
4. Guiding Principles
5. Service Value Chain
6. Continual Improvement
7. General Management Practices
8. Service Management Practices
9. Technical Management Practices
CNTLC Inc provides you the instructor-led training required for you
to obtain this certification.
Course Times: Saturdays or Sundays from 9:30am to 5pm.