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ITIL V3 Foundations Certification  


ITIL Foundations V3 Certification in IT Service Management  

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

The below topics are discussed:
1. Overview of ITIL V3
2. Service strategy
..........Financial management for IT services
3. Service design
..........Service-level management
..........Availability management
..........Capacity management
..........IT service continuity management
..........Information security management system
4. Service transition
..........Change management
..........Service asset and configuration management
..........Release and deployment management
5. Service operation
..........Functions
..........Service desk
..........Application management
..........IT operations management
..........Technical management
..........Event management
..........Incident management
..........Request fulfillment
..........Problem management
..........Identity management/access and identity management
7. Continual service improvement (CSI)
 

This certification is primarily aimed towards:

those who require a basic understanding of the ITIL framework;
those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme.

CNTLC Inc provides you the instructor-led training required for you to obtain this certification.
Course Times: Saturdays or Sundays from 10am to 5pm.

See Course Schedules for times and dates offered.


Main Page | General Info | Course Schedules


Send e-mail to cntlc@uniserve.com

CNTLC Computer Networks Telecom Learning Center
23 Westmore Drive Suite 218, Etobicoke, Ontario, M9V 3Y7
Phone: (416) 744-7739

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